Overly Protective

One of my friends has been having a problem with her Yahoo email account. It seems she put in a wrong password three times and the account has been blocked. As a safety measure, Yahoo has a security question that needs to be answered in order to regain access. She chose a random question and answer and never wrote it down. When she was prompted for the answer, she could not give it. Hence, no access. She called Yahoo and told them what happened and they said that without the answer she would lose the account. She screamed and yelled and got nowhere. They said they were only trying to protect her and if she had chosen not to take the security question seriously, there was nothing they could do.