Know Your Audience

It was a slow day in work yesterday. It is always slow on school vacation weeks. Since there were no patients in the office, the doctors came up front to the main office to talk. These doctors are all in their late twenties to mid thirties. One had just returned from a vacation to Mexico and was telling us some funny stories about what happened there. We were all laughing. There was a new patient in the waiting room filling out paperwork. Her doctor was just finishing a session with a previous patient, so she went to the restroom. As she returned to the waiting room, she felt that it was necessary to walk in to the front office and reprimand the "girls" for not working and socializing. The doctors just looked at her like she was nuts. She had no idea who she was scolding. She was taken in for her session and when she was checking out she made a comment about the "girls". I informed her that the "girls" were the doctors and she was a bit out of line to have made a comment. She looked totally embarrassed and was speechless. The moral of the story is to know your audience.