In My Seat

Yesterday one of the administrators came in on her day off. She wanted to catch up on paperwork and had a meeting at night. She sat in the front office all day. I was glad she did that. She saw first hand what goes on while she is in session. She saw that insurances phone calls take hours. She saw that a missing chart took a long time to find. She heard irate patients carry on about nonsense. She saw the reality of how things are and how nasty people can be. It was like Undercover Boss, but everyone knew she was there. She now has a new perspective on the company.