Out Of My Way

I have learned never to go out of my way for someon at work. I am not talking about my coworkers. I am talking about the patients. When I first started working at my office and I received  frantic calls from patients demanding an immediate appointment, I would rearrange schedules and sometimes call the doctors to see if they would come in early or stay late. After everything was set, the patient would either cancel at the last minute or not even show up. Yesterday, I had a call from a potential new patient. She was crying and screaming that she needed to come here today. I explained all of the fees and told her that the best I could do was have her seen the next day. She carried on a bit more and I checked 10 doctors schedules and decided to put her in for the last appointment of the day. I never asked the doctor because I had a feeling the woman would not show up. She thanked me for making the appointment for her and said she would see me later. Just as I thought, one hour later she called to cancel.