Yes or No

The other day I had to call a lawyer's office for some information for my office. The question was a basic one that the lawyer's office must answer every day. I spoke to a secretary who then transferred me to a paralegal. I asked my question and she responded by saying, "Come in for an appointment and we can talk". I said that it was a simple question that has a straightforward answer so an appointment was not necessary. She said, "Let's have a conference call with the lawyer tomorrow" and I said, once again, that it was a simple question. She responded by saying, "Come in and we will run the numbers". I said, with a very firm tone, "I am asking a simple question. If you cannot give me the answer, transfer me to a lawyer who can. I have no time for a run around". She put me on hold and transferred me to a lawyer. I asked my question, in a simple but detailed manner, and he gave me a one word answer of "No". That was all I needed. A yes or no answer. Why do people complicate matters?