The Waiting Game

My receptionist has come in a bit late two days in a row. She keeps trying to have her blood work done before work but her attempts are in vain. The first day she arrived at the lab at 7am to find a long line waiting outside the door. She signed in and after a while realized that she would be there forever, so she left. The next morning she went to the lab location closer to our office. She went in and signed her name on the list. Other people did the same as they walked in. After a half hour she noticed that some people were being taken before her and some other patients that came in with her. She went to the reception window to question why she was still waiting. The girl said that this location does not take walk in people like the others do. It is by appointment only. My friend was furious and so were the other walk in people. Why weren't they told this when they signed in? The girl shrugged her shoulders. There was no other office person there to complain to so they all left. She will try again today, this time with an appointment.