Warranty

I never procrastinate. I like to get things done as soon as I can. A few weeks ago this philosophy really paid off. We have an air conditioning system in my office that was a few years old. All of a sudden it stopped working. I called the manufacturer and it was hard to get to the area that I needed. Even though I was busy, I kept trying. I did not want the problem to carry over until tomorrow. Some of my staff said to just hang up and try again in the morning. I said that was not how I work. I take care of business immediately. After a while I got through to the warranty department. They checked the records and said that the office was  4 years and 364 days into the five year warranty. What were the odds that the unit would break one day before the warranty was up? They opened a claim and replaced the unit for free. If I had waited one more day, it would have cost $600.