Reset

All I want is a password reset. It is a simple request. The tech department received my request, did not really read it and forwarded it to another department. I called that department and they said they cannot help as it is a tech issue and told me to write the tech department again. I did that yesterday and there is still no response. This is getting annoying. It is a password reset, a link, that is it. I am not asking for them to solve the mystery of the Holy Grail, or asking for them to tell me the esoteric meaning of life. I am asking for someone to give me a temporary password to reopen my online account. Why is this becoming so much work?