Technical Issues

I have been locked out of my healthcare account. There was a technical issue with the site and I am not able to log in. I called the insurance company and they referred me to their technical department. The only way to get in touch with them is through email. I sent an email and I am still waiting for a response. All I wanted to do was make a simple premium payment and now it has turned into a fiasco. I mailed a check last week and now have to wait for it to be picked up at the PO Box. Then it goes to "financial" where it is logged in. Next a spreadsheet is created and it goes to the Cobra department. Finally it will be logged in to the system. If it is not done by December 1, my healthcare will be "terminated" until the check is posted and then reopened. All of this runaround because there was a technical issue with the site.