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Yesterday I went to an ENT specialist. After months of congestion, I decided that I needed a specialist. I called on Monday and was told that the first opening was Thursday at 3pm. They said that I had not been there since 2013 and I gave them my updated insurance information. I arrived at 2:30pm and when I signed in, the receptionist looked at me oddly. She asked if I had an appointment. I said that I had a 3pm. She said that it was not in her schedule. I recounted my conversation from Monday and she said that the insurance was updated but no appointment was there. I looked at her very calmly and said that if the insurance was changed and I knew that the office opened at 3pm, it was not my error but theirs. She was a very nice woman and told me not to be concerned as I would be seen at 3pm just as I had been told. She handled a bad situation very well. At 3pm I was promptly taken. I must commend the receptionist for knowing how to handle herself and making me feel that the office was well run.