No Connection

I have a Verizon Business account at work. For a while they suspended the rewards program but they have recently started the program again. I received a notice in the mail and went online to purchase items for my office. I signed in and just as I was about to choose my rewards, the office phones got busy, so I logged off. Later in the evening I tried to access the account again and the website said that I did not have an account. I used the online chat option and they say that I did have an account, but for some reason the site had locked me out. I tried again this morning and I still cannot get access. At 8:30 I will call a live person. Hopefully they can unlock me.