Troubleshooting

You have to be your own tech person. I just got a new tablet and when I turned it on, the screen said there was no battery detected. I wrote to Microsoft to ask how this could happen. I used the electric cord and set up the unit temporary, but I needed to troubleshoot more. I keyworded all combinations of "no battery" until I came upon a forum. Someone listed explicit directions on how to uninstall the battery drivers and reboot. I followed the instructions and fixed the problem. I feel so empowered.