Stand Your Ground

Sometimes it is hard to stand your ground. By doing so you look uncooperative even though you are right. Giving in or swaying to public opinion is the easy way out when a situation has two distinct sides to it. This type of situation is happening at work. We have a patient's family who is telling, not asking, me to bill his account a certain way to get more insurance money back. I will not do what he wants because it is not correct. I like patients to get maximum reimbursements back, but only in an honest way. He is trying to skew codes to fit what he thinks is good for him. My boss is wavering on what to do but I am standing my ground. I will not do what is not 100% true. It is getting to the point that I am looking uncooperative but I do not care. I will not go back and forth with the family through email. If they want to talk, they can call me. I am too smart to write emails that can be twisted. If my boss decides that she will do as they ask, I will log her into the system and have everything done under her name, by her hand. I will not be forced to comply.