Caught in the Middle

I hate bureaucracy. Unfortunately  for the past three months I have been involved in it with my cable and cell phone company. The company has a billing system called "one bill". They should rename it "one big mistake". In July the bill arrived and it was about $100 more than it should be. I called the cell phone division and they said that maybe the cable company didn't credit the cell portion yet and by next month things would be right. The next month the bill was still over by $100. I called again. Each call took about 1 hour. They said they would straighten it out and next month it would be fine. The other day I got the bill and again it was $100 over. I called and spent over two hours on the phone because no one knew how to do a credit. The cable division said the cell division needed to issue a credit. The cell division said that they had a zero balance on the account so there was nothing to credit, that's why the cable one bill people needed to do it. Back and forth on a three way call with me, the cell lady, the cable lady and their supervisors. When the conversation finally ended, everyone agreed that I do not owe the money and the two divisions will need to file a claim on the balance and fight it out between themselves as to how a credit will appear. I am confident that my next bill will be $100 over.