Critical Thinking

I love it when someone uses their brain. Lately that has been a unique experience. Yesterday I opened a box that I had purchased at Home Depot. It contained a wicker chair. It was one of a set of four. When I took out the contents of the box, one of the cushions was missing. This had been the last box in the store so I could not go back and return it for another. Since it is the end of the season, no other store carried the item. I went back to the store and spoke to a customer service woman. She offered to call the online branch of the store but since they are two independent divisions, there would be a charge for the cushion. That was not acceptable as it was not my fault that the box was obviously opened and re taped by a previous person who wanted an extra cushion. After thinking for a moment, she came up with a solution. She would issue me a store gift card for the amount of the cushion, then call the online division and pay for it with the gift card and have it shipped to me. That way I did not have to be inconvenienced. Good thinking!