Friday, November 15, 2013
It's Enough
I have been having a six month dispute with my credit card company. In May, I had a car stereo installed and they bored a hole in my gas tank, by mistake. They acknowledged that they did it. I asked them to have it fixed and they sent it to their "guy" two times, but he could not fix the problem. I finally took it to my "guy" and had it done correctly for $149. I then called the credit card company to stop the charge for the installation, since I felt that I did not have to pay for the installation and a repair. Every few weeks, I received a letter from Citi Card asking for more documentation. Each time I sent it. Then I would get a denial letter. Then I would call and speak to a supervisor who said if I sent in one more bit of information, it would be credited. This went on for 6 months. Yesterday, I got a letter saying this was the "final denial" and there would be no more recourse. I don't think so. At 10pm, I called Citi Card. Each person that sweetly answered the call was asked to connect me to their supervisor. I did this four times until I got to the top top top supervisor. I explained the situation for the hundredth time. Finally, she said, "I think you have had enough. I will just put a miscellaneous credit on the card and end the dispute." That is all I asked for.
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