I Want It Now

Yesterday the water heater in my boss's house broke. She called her oil company and they said it would cost $4800 to replace it. She thought it was too expensive. She asked what they would charge for labor only if she got the unit herself. They said $1200. When she came into the office my job was to track down the unit and get someone to install it "now". There is no "now" when it comes to installations. I tracked down the unit for $1800, but they deliver to the front of the house. They do not bring it to the basement. They said it weighs 1000 lbs. She says it weighs 385 lbs. I would think they know better. I called 5 companies to ask the price for installation. One said $3500 and the other four said they need to come down and see the job. One company charges $175 for the estimate. I gave my boss the information and she said to tell them she needs the installation "now", so they need to give her a price over the phone. By then it was 2pm which is the time I go home. I gave the papers to my receptionist and walked out. This morning I will find out what happened, but I can bet you she still has no hot water.