The Other Guy

Two month's ago we had a flood in my office. The overhead pipe broke and it was like Niagara Falls. The first day, the owners of the unit above us came into my office and took responsibility. Over the next few weeks, their concern grew less and less. Although they are insured and their adjuster inspected the damage, they are trying to shirk their responsibility. Somehow the promise of reimbursement has never come to be. At first I was pleasant to everyone I was dealing with, but now I have to be nasty. How can a large company like North Shore LIJ ignore the fact that they caused a flood. Now there will be certified letters and documented phone calls and basically a waste of my time, forcing a company to do the right thing.