Eyewitness

Sometimes what you see is not really what is happening. That is what is scary about being an eyewitness. The events are up to interpretation. Yesterday I was speaking to my boss when she told me that the new doctor informed her that patients were leaving without paying and that patients were being ignored when they walked in and that concerned her. I see that she has money insecurities and is scrutinizing things that she shouldn't. I told my boss that everyone paid that day and even made a copy of the checks and credit cards so she could show the new "kvetch" that everything was fine. It seems that what she thought she witnessed is not what happened. We have a system in our office that works for everyone. Most of our patients are there weekly, if not daily. They walk in the door, make eye contact and sit down. That is the way they like it. They all have credit cards on file so as they arrive we charge the card. In essence, the patient is checked in and charged with minimal contact. It makes them feel better thinking that we know them well and do not have to be formal about the visit. The doctor was so intent on finding fault, that she didn't see that the system flowed. Instead she had to make waves, start a conversation, have me copy records and have my boss spend an hour meeting with her to explain what she has been told ten times already. She upset everyone in her path. All for wrong information.