Survey

If you want my opinion, you need to go about it in the right way. If a survey comes in the mail, give me a postage paid return envelope. I do not have to pay to give you my opinion. If you call me for my opinion, don't. I never answer questions from people I do not know. If I call your company and you ask me to take a short survey at the end of the call, my wait time had better be less than one minute. If I have to hold for 45 minutes to get my questions answered, do you think I want to continue to be on the call for even one more minute for your benefit? I am not sure whether my opinion really matters or counts. If it did, things would be different.