The Return

My computer ran out of ink yesterday so I replaced it with a new one that was Staples brand. It would not work. The ink's metal circuit board was damaged so the printer could not recognize it. I had bought the ink a while back and no longer had the receipt. I went to Staples and asked for an exchange. I showed the associate the missing circuits on the ink. He then started to do the return. The numbers would not go through their system. It had been an online purchase and they could not figure out how to do an online return in the store. Since it was their brand there was no mistaking that I bought it from them. One associate tried, then the next, then the manager. They were stymied. They then called the Staples online help line and were walked through it. This had taken 45 minutes so far. Once they had the numbers to enter, their own computers froze. I was taken to three different registers until one finally worked. I was amazed that a store that sells computers could not get theirs to work. Finally, one hour later the transaction was complete.