Appointment Time

Every year I make an appointment with my oil company for them to do a yearly tune up. I made the appointment for yesterday between 2-4pm. I called on Wednesday to confirm the time and was told it was still Friday at 2-4pm. I set up the den and basement with dropcloths so there would be no dirt tracked in. I came home at 1pm just to be there in case the man arrived early. I sat and waited until 4:20 before I called them. When I called, I was told that there was no appointment that day and that it was for Tuesday. I told the man that it was made for Friday and I even confirmed it on speaker phone with my husband in the room. He said we were wrong. That is when things got nasty. I am usually a quiet person but if you make a mistake and call me a liar, you have awakened the "lion". I went from 0 to nasty in about 3 seconds. The customer service man said that I was wrong, I never had the appointment and if I didn't talk to him nicely he would not reschedule the appointment. Really? Now the Wrath Of Kahn has been unleashed. There was no turning back. I put on my crazy shoes and began to rant like a maniac and I told him that he had to listen or I would not re sign with the company next month and pull my sister's and nephew's accounts with me. He rescheduled me for next week, but on Monday morning the owner of the company will be hearing from me. All he needed to do was say, "I'm sorry, ma'am. Someone must have locked in the wrong time. Let's find another time that works for you."