Manuals

Years ago when you bought an appliance or electronic device there was a paper manual packed inside the box. It was many pages with tiny writing. You put it in a safe place along with the receipt of purchase. Now companies post the manual online. If you want to print it you can use your own paper. I like hard copies. I like to flip through pages if something goes wrong. I do not like scrolling up and down. There is only one major problem with this concept. What if you need the manual and cannot get online? I have had this happen when I needed to fix a computer problem. I needed the manual to help me change settings to get online. But I can't get the manual because it is online. It is a "Catch 22". If you call the company they do not comprehend that online is not an option. Then they tell you that you can request a manual mailed to you within 14 business days. Who wants to wait 14 business days to fix a problem? The companies might be saving trees but it is at the expense of our sanity.