Escalation

I am good at fighting people's battles. I always do it in the most respectful way. Yelling or crude language will get me nowhere, so that is not the way I operate. I find the most precise tough words and use them correctly. I am not sure whether it is fear or guilt that does the job. It doesn't really matter as long as the job is done. I have been doing this for years and have honed my skills. When someone has gotten to the end of  a problem without a solution, that is when I am called in. My sister has named me, "The Escalation Department".