Oh Brother

A few weeks ago Windows 10 spontaneously downloaded into my work computer. Since then everything is out of whack. When I went to use my scanner yesterday, the icon was not working. I called my work tech support department and they worked on it for 3 hours. They uninstalled and reinstalled the printer three times to no avail. They told me that I had to call the manufacturer. I called Brother and they proceeded to do the same thing for another two hours. They said that they think it is a firewall antivirus third party issue and referred me back to my own tech support. That was their way of saying that they have no idea how to fix the issue. By that time my work day was over and I had a headache. This morning I will start the process all over again. If it doesn't work, I will call up Staples and tell them I want the machine replaced. I paid for an extended warranty and will make use of it.