Considerate

We have all gone to a doctor's office and waited to be seen. Sometimes it is a long wait, but we all do it and return to see the doctor again. The new doctor in my office has no consideration for her patients. Every day she makes her first patient wait for at least a half hour. They sit in the waiting room staring at the receptionist as if that will bring the doctor in quicker. We call the doctor and she says she is on her way and then we still wait. We hate this as much as the patients do. Yesterday she had a new patient scheduled at 10am. He arrived at 9:50 am to fill out the paperwork. At 10am he asked how long he would need to wait. Bear in mind that he had an appointment to diagnose anxiety. We have had Tourette patients come in calm and after waiting an hour, are in a full blown episode. The receptionist told the patient that the doctor was not in yet. He said that he drove 1 hour to get here and if he was on time she could also be on time. At 10:15 he asked again if she was here. We called her and she said she was on her way. That could mean that she would be here in 5 minutes or 25 minutes. At 10:20, the patient came to the window and said that he was leaving. Even though she was highly recommended, he did not care. Her being late cost her the $1200 consultation fee. I bet she did not learn her lesson.