The Ice Man

I went out to dinner last night and after we ate, we decided to go for dessert. There is a shop that is open seasonally and sells ices. Over 50 varieties of ices. The plain water ones and also cream ones. The cream ones are a cross between ices and ice cream. Every flavor is delicious. Some have so many chunks of fruit or candy in them, that you need to chew the ices. There is a line 5 deep at each of the four windows, at any given time. The staff is so quick, that the wait time is less than one minute. The staff is composed of about 7 teenage girls. Not one of them looked older than 16, but it was such a well run operation. During the time I was there, ordering and eating, not one order was prepared wrong. Great statistics. A few years back, in 2008, there was another ices shop, around the corner from my house. The ices were as delicious as the ones I ate last night. The owners were the only thing that left a bad taste in your mouth. In the summer of 2008, the East Coast had a blackout that lasted 3 days. The main boards went down and it took that much time to fix the problem. "Louie" the ices man around the corner, saw his inventory melting away. The entire neighborhood was outside walking around, because no one had air conditioning and somehow a blackout becomes a group bonding event. One man called to "Louie", "you should start to give away all of the ices before they turn to water". Louie responded "I would rather flush it down the toilet, than give it away". Everyone in the parking lot heard that comment. When the lights went back on, and Louie restocked his inventory, no one came to buy it. If you are mean spirited to your customers, they will turn as cold as your ices and your business will close down.